Roger David, 148 Bunda Street, Canberra

Reviews

• Rebecca Lovell

  29.01.2018
  ★ ☆ ☆ ☆ ☆
  I used Roger David in the Canberra city to order suits for my wedding. We ordered suits for my fiancé and 5 groomsmen. When my fiancé was trying on the suit not one of the staff members that worked in the suit shop knew how to do up a tie. We added shoes to the order and gave all shoe sizes over the phone to one of the staff members. When the shoes came in with the suits for the boys to try on, the wrong sizes had been ordered and had to be reordered again. This was all the week of the wedding as this is when the hire suits come in. On the Friday (wedding was on Saturday) my fiancé and I went in to pick up the suits. This was the most unorganised process I have ever seen. All the shoes attached to the hire suits were STILL the wrong size and the staff had to fix it while we were waiting, going out the back several times to search for the correct sizes. This took about 30 minutes. After leaving the store and taking the suits home, late in the afternoon I moved them from the clothes rack into the cupboard and thought I would just double check the suits given how disorganised the staff are. In the first suit bag was only a jacket and shirt. No pants. No vest. No tie. Three of the suits they had given us for my wedding the next day were missing garments. I had to return to the store at approx 7pm the night before the wedding to pick up the missing garments that were floating somewhere in the store room. On the wedding day one of the pants for the groomsmen was ripped in the crutch. The staff could not care less about any of these incidences. The most appalling service I have ever experienced in my life. I would never recommend going to this store for anything.

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